💼 About This Role

You'll act as the primary interface between Network Services and its consumers, ensuring customer needs are translated into action. You'll drive a robust governance framework for the service catalogue, enhancing clarity and accountability. This role offers high visibility with senior business and technology leaders.

🎯 What You'll Do

• Serve as single point of contact for Network Services consumers across LOBs and technology.
• Build and sustain strong relationships with senior stakeholders and delivery organizations.
• Proactively gather feedback through formal engagement forums and service reviews.
• Chair service catalogue governance forums for onboarding, changes, and issue escalation.

📋 Requirements

• Proven experience in service engagement or relationship management in a large tech organization.
• Strong understanding of network services or infrastructure-based technology domains.
• Demonstrated ability to act as a customer advocate while influencing delivery teams.
• Experience establishing or operating service governance frameworks or service catalogues.

✨ Nice to Have

• Experience in a matrixed, regulated, or financial services environment.
• Familiarity with ITIL or service management principles.
• Experience driving service maturity improvements or operating model change.

🎁 Benefits & Perks

• 🏖️ Global IT Provider with international exposure
• 📈 Career growth in a high-visibility role
• 🤝 Collaborative culture with senior stakeholders

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min