🛠 Tech Stack

💼 About This Role

You'll join a fast-growing ecommerce company to provide technical support for internal teams. You'll ensure efficient issue resolution through clear communication and a detail-oriented approach. This role offers a remote work opportunity supporting EU hours.

🎯 What You'll Do

• Triage and troubleshoot IT tickets using a structured approach
• Document issues and solutions for knowledge base
• Support users via remote tools with empathetic communication
• Collaborate with team on shifting priorities

📋 Requirements

• 1-3 years of help desk or technical support experience
• Experience with Microsoft 365 or Google Workspace
• Proficiency in device troubleshooting for laptops and desktops
• Fundamental networking and security awareness

✨ Nice to Have

• Experience with user and group administration
• Familiarity with ticketing systems

🎁 Benefits & Perks

• 🌍 Remote work with EU hours
• 📈 Growth opportunities at a fast-growing company