🛠 Tech Stack

💼 About This Role

You'll manage key accounts for a global payments platform, helping businesses optimize their payment operations. You'll drive customer retention and growth through proactive engagement and data-driven insights. This role offers direct impact on product strategy by feeding customer feedback to the product team.

🎯 What You'll Do

• Maintain deep relationships with existing enterprise clients
• Analyze customer usage data to identify growth opportunities
• Coordinate with cross-functional teams to resolve client issues
• Lead quarterly business reviews and present insights

📋 Requirements

• 2+ years of customer success or account management experience
• Fluency in English and Chinese
• Experience with CRM and analytics tools
• Ability to manage multiple stakeholders

✨ Nice to Have

• Experience in fintech or payments industry
• Knowledge of SaaS metrics like NRR, churn

🎁 Benefits & Perks

• 🏖️ Generous PTO
• 💻 Remote-friendly culture
• 📈 Equity grants
• 🏥 Health insurance
• 🍽️ Meal allowances