💼 About This Role

You'll be the founding Customer Partner for Sensat North America, owning the post-sales lifecycle for enterprise accounts in the utilities sector. You'll drive value and adoption of our AI-powered digital twin platform, ensuring customers realize maximum ROI. This is a unique opportunity to establish and scale our customer success function in a high-growth market.

🎯 What You'll Do

• Own the post-sales lifecycle for key North American enterprise accounts
• Drive value and adoption of the digital twin platform with customers
• Partner with Sales on account plans and expansion opportunities
• Lead Quarterly Business Reviews with C-suite and VP-level stakeholders
• Act as a feedback loop between US customers and UK Product/Engineering teams

📋 Requirements

• 2+ years of deep experience in the utilities sector
• 3-6 years in Customer Success or Account Management for B2B SaaS
• Strategic relationship-building with executive stakeholders (C-level/VP)
• Data-driven mindset to assess customer health and build ROI cases

✨ Nice to Have

• Experience in the geospatial space
• Familiarity with digital twin technology

🎁 Benefits & Perks

• 💰 Total Compensation $100-120k base + bonus up to 25% + stock options
• 🩺 Comprehensive Healthcare: Premium Medical, Dental, and Vision
• 🔐 401(k) Retirement with company matching (4%)
• 🏝️ Generous PTO plus paid Federal holidays
• 🌍 Fully Remote with flexible schedule and home-office budget