🛠 Tech Stack

💼 About This Role

You'll curate and maintain Worldly's knowledge base to ensure customers have accurate, up-to-date information. You'll collaborate with cross-functional teams to capture and document product knowledge, and leverage AI tools to scale content creation. This role is key to driving our mission of sustainable supply chain intelligence.

🎯 What You'll Do

• Curate, organize, and maintain Worldly's help center and knowledge base.
• Define and execute knowledge management strategy aligned with business goals.
• Manage communication with partner organizations like Cascale for Higg Index updates.
• Optimize Worldly AI Assistance capabilities by managing knowledge base articles.

📋 Requirements

• 5-7 years of experience creating customer documentation and training content.
• Knowledge base platform experience (Zendesk, Confluence, Hubspot, Notion, etc.).
• Project management experience managing multiple relationships simultaneously.
• Experience in a fast-paced SaaS organization.

✨ Nice to Have

• Experience in ESG, supply chain, or responsible sourcing industries.
• Knowledge of Higg Index tools or Worldly platform.
• Multilingual content creation experience.

🎁 Benefits & Perks

• ❤️ Medical, Dental, Vision Insurance (90% employee premium covered)
• 💰 401k with up to 4% match
• 🏖️ Unlimited PTO
• 👶 100% Parental Paid Leave
• 📈 Incentive Stock Options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Portfolio Review· 45 min