💼 About This Role

You'll lead a team resolving escalated service issues for a life insurance company, driving continuous improvement and reporting trends to executives. This role offers a chance to work in a flexible remote environment with a national top workplace employer.

🎯 What You'll Do

• Track issue resolution trends and report insights to leadership.
• Resolve escalated, executive, and high-complexity issues.
• Design and document customer-focused resolution processes.
• Manage team training, development, and performance.

📋 Requirements

• Bachelor's Degree in business administration, finance, or related field.
• 5+ years of experience in life, annuity, or disability claims.
• 5+ years in customer service or issue resolution.
• 1+ years of supervisory experience.

✨ Nice to Have

• Life insurance certifications (LOMA, ICA).
• Experience with third-party administrators.

🎁 Benefits & Perks

• 🏖️ Flexible remote work arrangements.
• 📈 Performance-based feedback and development.
• 🏆 Top workplace recognition.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min