🛠 Tech Stack

💼 About This Role

You'll lead merchant support operations for Deliveroo's UK&I market, driving operational excellence and continuous improvement. You'll manage team performance, identify trends, and collaborate with account management to enhance site performance.

🎯 What You'll Do

• Manage queue performance and agent productivity for UK&I merchants
• Conduct root cause analysis on performance gaps
• Mentor direct reports to implement best practices
• Lead strategic projects and present to senior stakeholders

📋 Requirements

• 4+ years of management experience in fast-moving company
• Leading a minimum headcount of 15
• Experience with CRM systems like Salesforce
• Experience leading performance improvement projects

✨ Nice to Have

• Detail and action-oriented mindset
• Comfortable with senior stakeholder updates
• Report creation across systems

🎁 Benefits & Perks

• 🏥 Healthcare benefits
• 👶 Parental leave
• 💰 Pension
• 🏖️ Generous annual leave
• ❤️ Charitable cause time off