🛠 Tech Stack

💼 About This Role

You'll provide first and second level IT support to end users for daily business and exercises/operations. You'll manage incidents and service requests using the ITSM ticketing system, ensuring hardware, software, and network issues are resolved within SLAs. This role supports NATO's critical communication infrastructure.

🎯 What You'll Do

• Provide first and second level support to end users
• Manage incidents, fulfillment requests, and changes in ITSM
• Troubleshoot and resolve Windows client hardware and software issues
• Assist with password resets, account lockouts, and access permissions

📋 Requirements

• Minimum 3-5 years experience supporting IT end users
• Proven experience as system administrator with Windows clients
• Knowledge of Active Directory, Group Policy, and Windows Update management
• Experience with SCCM/Configuration Manager for deployment

✨ Nice to Have

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent
• CompTIA Network+ or Security+
• Proficiency in PowerShell scripting

🎁 Benefits & Perks

• 🛡️ NATO security clearance support
• 📅 Contract duration until Dec 2028
• 🌍 International work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week