1d ago
Shift Lead
New York City, New York, United States
$43.7k-$58.2k / year
full-timeretail
💼 About This Role
You'll lead cafe operations during your shift, ensuring smooth service and a positive team environment. You'll craft high-quality coffee and train new team members to uphold our standards. This role offers hands-on leadership experience in a fast-paced, customer-focused setting.
🎯 What You'll Do
- Craft coffee products and serve customers with energy and empathy
- Train new employees on recipes and processes
- Open and close location safely and ensure cleaning duties
- Handle minor customer issues positively and solution-focused
📋 Requirements
- 2+ years in customer service leadership, preferably hospitality or coffee
- 18+ years of age
- Ability to lift 25+ lbs and stand for long periods
- Availability for 30-40 hours/week including weekends
✨ Nice to Have
- Weekend and holiday availability
- Strong knowledge of coffee and equipment
🎁 Benefits & Perks
- 💰 $21.00/hour plus tips
- 🏖️ Paid time off based on tenure
- 🚌 Commuter benefits
- 🏥 Sick time
- ☕ Complimentary coffee and treats on shift
📨 Hiring Process
Estimated timeline: 2-3 weeks · AI estimate
- 1Application Review· 1 week
- 2Phone Screen· 30 min
- 3In-Person Interview· 1 hour
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