1d ago

Shift Lead

New York City, New York, United States

$43.7k-$58.2k / year

full-timeretail

💼 About This Role

You'll lead cafe operations during your shift, ensuring smooth service and a positive team environment. You'll craft high-quality coffee and train new team members to uphold our standards. This role offers hands-on leadership experience in a fast-paced, customer-focused setting.

🎯 What You'll Do

  • Craft coffee products and serve customers with energy and empathy
  • Train new employees on recipes and processes
  • Open and close location safely and ensure cleaning duties
  • Handle minor customer issues positively and solution-focused

📋 Requirements

  • 2+ years in customer service leadership, preferably hospitality or coffee
  • 18+ years of age
  • Ability to lift 25+ lbs and stand for long periods
  • Availability for 30-40 hours/week including weekends

✨ Nice to Have

  • Weekend and holiday availability
  • Strong knowledge of coffee and equipment

🎁 Benefits & Perks

  • 💰 $21.00/hour plus tips
  • 🏖️ Paid time off based on tenure
  • 🚌 Commuter benefits
  • 🏥 Sick time
  • Complimentary coffee and treats on shift

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

  1. 1Application Review· 1 week
  2. 2Phone Screen· 30 min
  3. 3In-Person Interview· 1 hour
0 0 0