💼 About This Role

You'll guide customers through security and compliance journeys with Vanta's platform, driving retention and expansion. Your core impact is ensuring customers achieve robust security outcomes through trusted advisor relationships and product expertise. This role stands out for its exponential growth environment and cross-functional collaboration.

🎯 What You'll Do

• Lead post-sales activities for upmarket customers through onboarding and renewal
• Partner with Account Managers to drive renewal and expansion opportunities
• Act as voice of customer within Vanta and influence product priorities
• Develop trusted advisor relationships with key customer stakeholders

📋 Requirements

• 4+ years of Customer Success experience at a SaaS company
• Experience with C-level executives and building trusted relationships
• Proven track record of long-term customer retention and hitting targets
• Technical competency to understand security/compliance software

✨ Nice to Have

• Experience in security or compliance industry
• Familiarity with AI tools to amplify skills

🎁 Benefits & Perks

• 💰 Competitive salary and equity
• 🏥 Comprehensive medical, dental, vision (100% employee premiums covered)
• 👶 16 weeks paid parental leave
• 🏖️ Flexible PTO plus 11 paid holidays
• 🏠 Remote workspace stipend and commuter benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min
4. 4Final Interview· 45 min