🛠 Tech Stack

💼 About This Role

You'll act as a key technical bridge between customers and engineering teams, resolving complex integration issues for a usage-based billing platform used by innovative software companies. Your core impact will be troubleshooting escalations, analyzing system behavior, and improving product usability. This role offers strong exposure to API-driven systems and high-scale SaaS environments.

🎯 What You'll Do

• Provide hands-on technical support for API integrations and best practices.
• Investigate, debug, and resolve customer-reported issues using observability tools.
• Manage escalations through ticketing systems with clear communication to engineering.
• Develop internal tools and automations to improve support workflows.

📋 Requirements

• At least 2 years of experience in technical support engineering or B2B SaaS support.
• Strong ability to debug and triage issues in complex software environments.
• Experience working closely with engineering teams and providing structured feedback.
• Solid understanding of APIs and ability to explain technical concepts clearly.

✨ Nice to Have

• Programming experience in Python, TypeScript, or Ruby.
• Experience in enterprise SaaS or startup environments.
• Prior experience creating technical documentation or knowledge base content.

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience and market standards.
• 🌍 Remote work in a fast-growing, global SaaS environment.
• 🚀 Exposure to cutting-edge billing, API, and cloud infrastructure technologies.
• 🤝 Collaboration with experienced engineering and product teams.
• 📈 Career growth opportunities within a high-scale technical organization.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min