🛠 Tech Stack

💼 About This Role

You'll manage a strategic client portfolio, conducting consultative negotiations and driving retention for high-value accounts at a leading Brazilian fintech. You'll own client relationships across multiple channels, ensuring growth and profitability. This role stands out for its blend of commercial seniority and strategic account management within a fast-paced tech environment.

🎯 What You'll Do

• Manage strategic client portfolio for retention and growth.
• Build consultative relationships with key decision-makers.
• Conduct complex commercial negotiations and renegotiations.
• Proactively identify churn risks and market movements.
• Monitor portfolio performance indicators for quick decisions.

📋 Requirements

• Experience with client retention (churn/negotiation/cancellation)
• Experience in active client service (voice or direct negotiation)
• Experience with performance metrics and targets
• Strong negotiation and real-time argumentation skills
• Good verbal and written communication

✨ Nice to Have

• Experience in acquiring/payment methods
• Experience with portfolio management (continuous)
• Experience in consultative sales
• Familiarity with pricing/fees/margins

🎁 Benefits & Perks

• 💵 Competitive salary and bonuses
• 🏖️ Flexible hybrid work model
• 📚 Continuous development opportunities
• 🌟 Autonomy and ownership culture

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Online application and tests· 1 week
2. 2Profile validation· 1 week
3. 3Life questionnaire· 30 min
4. 4Interview with leadership· 1 hour
5. 5Feedback· 1 week