1d ago

Director, Issues & Crisis Intelligence

Atlanta, Georgia, United States

$60k-$140k / year

full-timedirectormedia

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll lead issues, crisis, and reputation intelligence programs for high-profile organizations, translating media and stakeholder data into actionable insights for executive decision-making. You'll serve as a senior client-facing advisor, designing monitoring solutions and dashboards that provide near-real-time intelligence. This role sits at the intersection of data, communications, and risk, helping clients anticipate and respond to narrative shifts.

🎯 What You'll Do

  • Lead end-to-end delivery of issues, crisis, and reputation intelligence programs
  • Serve as senior client-facing advisor translating data into strategic counsel
  • Design media monitoring and listening solutions across earned, social, and digital channels
  • Develop early-warning and trend-detection models for escalation risks
  • Build scalable dashboards delivering near–real-time intelligence

πŸ“‹ Requirements

  • 7+ years in analytics, business intelligence, or media intelligence
  • 2+ years in leadership
  • Experience supporting issues management or crisis communications programs
  • Proficiency using social listening tools (Meltwater, Brandwatch, TalkWalker, etc.)
  • Dashboarding expertise (Tableau, Power BI, Looker)

✨ Nice to Have

  • Degree in quantitative or communications-related field
  • Experience applying AI to media analysis or trend detection
  • Familiarity with global media landscapes

🎁 Benefits & Perks

  • πŸ–οΈ Unlimited PTO
  • πŸ“ˆ Professional development opportunities
  • 🀝 Mentorship programs with industry leaders
  • 🏒 Hybrid work model (four days in office)
  • πŸ’° Competitive benefits package (see link)

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter CallΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Technical/ Case InterviewΒ· 60 min
  4. 4Final RoundΒ· 45 min

🚩 Heads Up

  • Salary range unusually wide (60k-140k), may indicate ambiguity
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