Description

You will manage enterprise customer relationships as a strategic advisor, driving ROI on the Anaplan platform through value realization, adoption, and expansion. You'll engage C-suite executives, lead EBRs, and collaborate internally to ensure customer success and growth.

Requirements

• Experience managing enterprise customer success portfolios
• Ability to engage and influence C-suite stakeholders
• Proven track record in driving value-based selling and expansion
• Strong analytical and data-driven decision-making skills
• Excellent communication and presentation skills

Responsibilities

• Manage end-to-end lifecycle for enterprise customers including onboarding, adoption, renewals, and expansion
• Own and nurture relationships with C-suite executives as a trusted advisor
• Lead outcome-driven Executive Business Reviews (EBRs) connecting Anaplan's capabilities to customer strategic priorities
• Drive measurable ROI and business outcomes, monitor platform usage, and mitigate risks
• Identify and drive platform expansion opportunities including AI use cases