💼 About This Role

You'll manage customer inquiries via phone and email for Octopus Energy Spain, handling a wide range of energy-related questions. You'll take full ownership of each issue, resolving it from start to finish while learning continuously in a dynamic, sustainable energy company.

🎯 What You'll Do

• Resolve customer inquiries via phone and email
• Own customer issues from start to finish
• Handle diverse energy-related questions daily
• Learn and adapt to new challenges with team support

📋 Requirements

• 1 year of customer service experience over phone
• Customer-centric mindset with patience and empathy
• Ability to thrive in a dynamic environment

✨ Nice to Have

• English language skills valued

🎁 Benefits & Perks

• 💰 Share options in Octopus Energy
• ☕ Breakfast and fruit in office
• 🏥 Flexible remuneration (meal, transport, childcare, health insurance)
• 🚘 Electric vehicle purchase aid
• 🎓 Product training and professional development

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week