Tech Stack

Description

You will be the primary point of contact for supporting top-class IT administrators at Fortune 500 companies, owning and driving escalated support issues, and collaborating with engineering and product management to improve processes and tools.

Requirements

• 5+ years supporting large enterprise customers
• Strong networking background: TCP/IP, HTTP/HTTPS, SSL/TLS
• Experience with security technologies: Proxies, NG Firewalls, VPNs, DLP, SSO
• Systems administration of UNIX/Linux and Windows, including Active Directory/LDAP
• Expert troubleshooting using tcpdump and protocols (TCP/IP, NTP, DNS, DHCP)

Responsibilities

• Own and drive escalated support issues
• Work on critical incident response tasks
• Drive weekly technical team calls with other technical leads
• Collaborate with departments on process and tool improvements
• Mentor frontline support engineers