💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring warmth and urgency in every interaction. You'll oversee communications, resolve concerns, and create personalized moments that strengthen relationships between customers, their pets, and the hospital. This role offers growth opportunities in a 24/7, fast-paced environment rated a Great Place to Work.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online.
• Oversee customer communications and route urgent medical calls.
• Deliver personalized experiences and find creative ways to say yes.
• Process payments accurately and protect personal information.

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills to interact positively with anyone
• High emotional intelligence to read the room and act accordingly

✨ Nice to Have

• Experience in veterinary or healthcare setting
• Multilingual abilities
• Familiarity with emergency protocols

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📅 Flexible work schedules
• 👥 Generous employee referral program
• 👕 Comfy scrubs and cool VEG swag
• 🍕 Food in the fridge

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Interview· 30 min
3. 3In-Person Interview· 1 hour