2h ago
Training and Onboarding Specialist
Manchester
full-timemid Hybridfinancial services
Requirements
- Experience in designing and delivering training programs
- Strong collaboration and communication skills
- Ability to translate complex procedures into clear materials
- Experience maintaining documentation and compliance protocols
- Flexibility in shift times for training coverage
Responsibilities
- Develop and implement unified onboarding programs for new hires in Customer Operations
- Deliver training sessions on new products, processes, systems, and compliance updates
- Collaborate with SMEs to identify training needs and translate procedures into training materials
- Manage content lifecycle of training materials and departmental documentation
- Evaluate training effectiveness using performance metrics and feedback
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