1d ago

Production Support Engineer

São Paulo, Brazil

$45k-$65k / yearest.

full-timemidsoftware

🛠 Tech Stack

+1

💼 About This Role

You'll work directly with Java and Linux to resolve complex support issues and build automation. Your core impact is ensuring platform scalability, reliability, and performance. You'll also mentor junior team members and drive improvements to the SRE strategy.

🎯 What You'll Do

  • Investigate and drive support resolution with senior clients and internal teams
  • Mentor junior team members to ensure successful issue resolution
  • Develop and mature the SRE strategy for scalability and reliability
  • Automate manual processes and troubleshoot complex technical issues

📋 Requirements

  • Bachelor's degree in Computer Science or related field
  • L3 support experience or similar role
  • Strong proficiency in Java programming and application support
  • Advanced hands-on experience with Tomcat, JBoss, WebSphere, or WebLogic

✨ Nice to Have

  • Experience with AWS Cloud (EC2, Lambda, CloudWatch, IAM, S3, RDS, DynamoDB/MongoDB)
  • Familiarity with CI/CD pipelines and DevOps practices

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter Call· 30 min
  2. 2Technical Interview· 60 min
  3. 3Hiring Manager Interview· 45 min
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