🛠 Tech Stack

💼 About This Role

You'll provide high-quality real-time support to entrepreneurs via phone, chat, and email, helping them succeed on Faire's wholesale platform. Your work directly empowers independent retailers and strengthens local communities. This temporary role offers the opportunity to develop customer service skills in a dynamic remote environment.

🎯 What You'll Do

• Provide high-quality real-time support via phone, chat, and email.
• Use CRM tools like Zendesk, Kustomer, or Salesforce to log interactions.
• Collaborate with the team to meet response time and satisfaction metrics.
• Participate in training to stay updated on products and policies.

📋 Requirements

• Experience in phone-based customer support.
• Excellent verbal communication skills.
• Proficiency with CRM tools (e.g., Zendesk, Kustomer, Salesforce).
• Ability to work in a quiet home office with reliable internet.

🎁 Benefits & Perks

• 💰 Competitive Base Pay - £33,000 per year
• 🏠 Remote Work - work from home with flexible hours
• 📚 Training & Development - regular sessions to improve skills
• 🎯 Impactful Work - support local entrepreneurs

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Application Review· 1-2 weeks
2. 2One-Way Video Interview· 10 min
3. 3Recruiter Chat· 15 min
4. 4Virtual Onsite Interview· 1.25 hours
5. 5Bar Raiser Interview· 20 min

[email protected]

🚩 Heads Up

• Temporary contract with uncertain extension
• Requires quiet home office with door (strict environment)
• Possibly misaligned expectations if expecting permanent role