💼 About This Role

You'll own and resolve home service requests from submission to resolution, ensuring every issue has a clear next step. You'll coordinate repairs, communicate with residents and homeowners via Intercom, and drive urgency to prevent stagnation. This role directly shapes trust and retention through operational excellence.

🎯 What You'll Do

• Own Pro Services from submission to resolution.
• Communicate with residents and homeowners via Intercom.
• Coordinate vendor scheduling and follow up on completion.
• Handle first-level escalations within assigned cases.

📋 Requirements

• Experience in operations or customer support.
• Strong written and verbal English.
• High attention to detail and organizational skills.
• Comfortable working with metrics and SLAs.

✨ Nice to Have

• Experience coordinating vendors or field teams.

🎁 Benefits & Perks

• 🏖️ Remote-friendly hybrid work
• 📈 Growth in a fast-scaling AI-first company
• 🛠️ Ownership and impact from day one

🚩 Heads Up

• Contract role with limited benefits details
• Location-specific (Buenos Aires) may limit remote flexibility