💼 About This Role

You'll manage a book of enterprise customers for Stripe, serving as a trusted payments advisor and driving customer retention and growth. You'll partner with sales and technical account managers to deliver payment performance insights and ensure users maximize their investment. This role offers direct impact on Stripe's growth.

🎯 What You'll Do

• Partner with account executives and technical account managers on post-sale engagements
• Manage customer book to drive account health and growth
• Deliver payment performance and industry insights as trusted advisor
• Advocate for customer feedback to internal teams

📋 Requirements

• 10+ years in enterprise client-facing role
• Technical product or financial infrastructure experience
• Strong analytical skills and business sense
• Excellent presentation skills for executive meetings

✨ Nice to Have

• Consulting or pre-sales background
• Experience managing difficult customer situations
• Familiarity with payments or SaaS

🎁 Benefits & Perks

• 🏥 Health insurance
• 💰 Equity
• 🏖️ Unlimited PTO

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min