Description

In this hands-on role, you'll lead by example during your shift, ensuring smooth operations and creating a welcoming environment for customers and team members. You'll craft coffee and matcha beverages, support training of new employees, and help drive operational profitability at the store level.

Requirements

• 2+ years experience in customer service leadership
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Full-time availability: 30-40 hours/week, 4-5 days including weekends
• Authorized to work in the U.S.

Responsibilities

• Craft coffee products and serve customers with energy and empathy
• Support GM and Training Team to train new employees on recipes and processes
• Open and close location safely, ensuring cleaning duties are followed
• Handle minor customer issues positively and solution-focused
• Lead initiatives with operations and marketing to increase foot traffic and sales