🛠 Tech Stack

💼 About This Role

You'll join IMA's IT team to test, diagnose, and resolve desktop/hardware issues and support Microsoft Office 365 applications. You'll serve as the primary point of contact for end users and escalate complex incidents to subject matter experts.

🎯 What You'll Do

• Diagnose and resolve desktop and hardware issues
• Support Microsoft Office 365 applications
• Manage help desk ticket assignments
• Configure and deploy end user hardware

📋 Requirements

• 4-5 years of current Microsoft desktop OS and applications experience
• CompTIA A+ Certification or equivalent
• 4-5 years in a service desk or help desk role
• Associate degree preferred or 4-5 years equivalent work experience

✨ Nice to Have

• CompTIA Network+ Certification
• ITIL-aligned service management experience

🎁 Benefits & Perks

• 💵 Annual Performance Bonus
• 📈 Stock Purchase plan
• 🏥 Medical, Dental, Vision insurance
• 💰 401(k) with company match
• 🏖️ Paid Time Off and flexible work options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min

🚩 Heads Up

• Role title 'Systems Technician I' suggests junior, but requirements ask for 4-5 years of experience (mid-level mismatch)
• Job description mentions 'Some travel required' without details
• Multiple requirement contradictions: 2-3 years vs 4-5 years experience mentioned