💼 About This Role

You'll provide front-line customer support for a construction technology platform, resolving inquiries and troubleshooting issues. You'll analyze user metrics to drive product improvements and promote customer success. This role offers a chance to join a rapidly growing company building a world-class customer community.

🎯 What You'll Do

• Answer questions about products and features
• Resolve customer inquiries through troubleshooting
• Analyze user metrics to improve support
• Collaborate with cross-functional teams on issues

📋 Requirements

• 2+ years direct customer facing experience
• 2+ years working in a SaaS environment
• Strong customer-facing skills
• Highly organized with troubleshooting skills

✨ Nice to Have

• Experience with construction software or construction industry

🎁 Benefits & Perks

• 💰 Equity awards
• 🕒 Flexible time off
• 🏖️ Paid time off
• 🏦 401(k) retirement account
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min