🛠 Tech Stack

💼 About This Role

You'll run the local Carvana hub, overseeing operations, logistics, and team development. You'll drive production in a fast-paced environment and improve customer and employee experience. This role offers the chance to shape a growing market with a start-up atmosphere.

🎯 What You'll Do

• Interview, select, onboard, and train a team of Customer Advocates
• Provide feedback, conduct performance check-ins, and set goals
• Generate and monitor regular reports for upper management
• Address complex and sensitive customer-facing issues

📋 Requirements

• 5+ years work experience in a customer facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning and process improvement

✨ Nice to Have

• Bachelor's Degree
• Experience with Salesforce or Tableau
• An analytical mind

🎁 Benefits & Perks

• 🏖️ Full-Time Salary Position
• 💊 Medical, Dental, and Vision benefits
• 💰 401K with company match
• 🎓 Student loan payments
• 🚗 Discounts on vehicles

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2On-site Interview· 1.5 hours
3. 3Offer· 1 week

🚩 Heads Up

• Role requires physical labor (lifting up to 50lbs) and driving, which may not align with typical team lead expectations
• Must obtain salesperson license in certain states within 2 weeks, a condition of employment