19h ago

Mid-level Support Analyst N2 e N3

Região Metropolitana de Campinas, Brazil

$60k-$90k / yearest.

full-timemid Hybridconsulting

🛠 Tech Stack

💼 About This Role

You'll join a global tech transformation company with over 8,000 CI&Ters, providing sustentation support for complex PL/SQL and APEX systems. You'll resolve production issues and perform root cause analysis to ensure operational continuity.

🎯 What You'll Do

  • Investigate and resolve production issues with urgency.
  • Perform root cause analysis to prevent recurring problems.
  • Handle N3 support tickets and escalate as needed.
  • Identify and implement process improvements.

📋 Requirements

  • Oracle PL/SQL development experience.
  • APEX Oracle knowledge.
  • Experience in sustentation of complex technical solutions.
  • Ability to communicate with internal teams and end users.

✨ Nice to Have

  • Azure DevOps knowledge.
  • Backend skills: Java 11, Spring Boot, JPA, Junit, Mockito.
  • Frontend skills: Angular 8+, JavaScript, HTML5, CSS3.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter Screen· 30 min
  2. 2Technical Interview· 60 min
  3. 3Hiring Manager Interview· 45 min
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