💼 About This Role

You'll build the customer success function from the ground up, managing a portfolio of enterprise clients to drive retention and growth. Your core impact will be ensuring technical teams get maximum value from Reducto's document processing platform. This is a unique chance to shape CS at a rapidly growing AI infrastructure company backed by a16z and Benchmark.

🎯 What You'll Do

• Manage enterprise customer portfolio from implementation through expansion
• Conduct regular business reviews and maintain stakeholder relationships
• Monitor customer health metrics and proactively address issues
• Build scalable onboarding, training, and customer engagement processes

📋 Requirements

• 4+ years working with enterprise clients in consulting
• Familiarity with ML/AI infrastructure or developer tools
• Technical background or strong interest in AI/ML

✨ Nice to Have

• Previous experience at a high-growth startup
• Established relationships in the ML/AI ecosystem
• Demonstrable experience growing accounts and driving expansions

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🍱 Daily free lunch at the office
• 🚗 Reimbursed transportation costs
• 🏥 Generous health insurance (medical, dental, vision)
• 💪 $150/month health & wellness budget