🛠 Tech Stack

💼 About This Role

You'll provide Level 1 & 2 help desk support to end users at the Executive Office for U.S. Attorneys. You'll handle backup/restoration, file server support, and user account management. This role offers a chance to contribute to government innovation with a supportive team.

🎯 What You'll Do

• Provide Level 1 & 2 help desk support to end users.
• Manage user accounts, mailboxes, and software/hardware installations.
• Support conference rooms with audio/video systems and online meeting tools.
• Document and track IT tickets using ITIL best practices.

📋 Requirements

• One year or more Adobe Connect or related online meeting center setup experience.
• Backup/restoration administration and support experience.
• File server support experience.
• User account/mailbox administration experience.

✨ Nice to Have

• ITIL Foundations certification.
• Change management experience.
• Active DOD clearance of Level 6 Public Trust or above.

🎁 Benefits & Perks

• 🏖️ Health, Dental, and Vision insurance
• 💰 401k retirement plan
• 🏥 Flexible Spending Account (Health, Dependent Care, and Commuter)
• 📅 Paid Time Off and observance of State/Federal Holidays

🚩 Heads Up

• Role mixes Level 1 and Level 2 duties with senior title.
• Extensive list of responsibilities for a help desk role.
• Requires DOD clearance but not required to apply.