Description

You will own the success of Parloa's most strategic enterprise customers, driving long-term partnerships, measurable business outcomes, and multi-year growth. You'll operate at the intersection of strategy, delivery, and expansion, guiding organizations through complex AI and CX transformations.

Requirements

• 8+ years of experience in enterprise software, consulting, or customer success managing large accounts.
• MBA or Master’s degree in Business, Engineering, or related field.
• Proven track record of translating executive vision into measurable business outcomes and commercial impact.
• Experience engaging and influencing senior stakeholders, including executive and board-level audiences.
• Native or bilingual in German and fluent in English.

Responsibilities

• Own strategic enterprise relationships and drive success plans, KPIs, and business outcomes across the full customer lifecycle.
• Partner with senior stakeholders to translate AI and CX strategies into enterprise-wide initiatives.
• Oversee complex implementations by aligning Product, Engineering, Deployment, and partners for high-impact rollouts.
• Quantify and communicate business impact through data-driven insights, executive business reviews, and success narratives.
• Identify and drive expansion opportunities, scaling successful use cases across regions, teams, and functions.