💼 About This Role

You'll guide patients through enrollment and resolve barriers related to insurance or affordability across phone, email, and chat. Your work directly helps patients access critical medications. This role offers comprehensive training for candidates passionate about helping others.

🎯 What You'll Do

• Connect with patients via phone, email, and chat for enrollment and prescription fulfillment
• Conduct outbound outreach to support patients in completing prescription steps
• Coordinate between patients, providers, and insurers to resolve issues
• Assist with insurance verification, benefits coordination, and financial assistance

📋 Requirements

• High school diploma or GED
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Ability to manage multiple priorities in a fast-paced environment

✨ Nice to Have

• Associate's or Bachelor's degree
• Prior customer service experience in retail, call center, or similar

🎁 Benefits & Perks

• 🏖️ Medical, dental, and vision insurance
• 💰 401(k) retirement plan
• 🍽️ Daily meal stipend (onsite)
• 🚌 Free shuttle service and onsite parking
• 🚇 Pre-tax transit benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour