1h ago

Bilingual Health Educator

Dallas, TX
junior Hybrid

Description

You will answer incoming calls on an educational support line for patients and caregivers, using your bilingual skills to provide compassionate and professional guidance. This role requires working evenings and weekends with varied shifts, and you'll collaborate with your team to ensure patient needs are met.

Requirements

  • Fluency in English and Spanish
  • Strong verbal and written communication skills
  • Ability to multitask in a high-pressure environment
  • Organizational skills and attention to detail
  • HIPAA knowledge and ability to maintain patient privacy

Responsibilities

  • Answer incoming calls on the educational support line
  • Follow written scripts, FAQs, and resource documents
  • Maintain disease knowledge and sensitivity to patient needs
  • Collaborate with other departments and report call data
  • Participate in ongoing training and monitoring
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