Tech Stack

Description

You will take ownership of your own portfolio of customer accounts, driving retention and growth by helping them succeed with Smartly's social advertising platform. You'll act as the crucial link between customers and platforms like Meta, Pinterest, Snapchat, and TikTok, providing consultative advice and ensuring optimal campaign performance.

Requirements

• 3+ years of experience in customer success, account management, or customer-facing role in digital advertising
• In-depth knowledge of social advertising platforms like Meta, Pinterest, Snapchat, and TikTok
• Empathetic and results-driven with a passion for customer success
• Ability to explain complex concepts clearly and effectively
• Strong communication skills in English and willingness to work hybrid in Sydney office

Responsibilities

• Manage a diverse set of customer accounts and cultivate long-term relationships
• Collaborate with customers to optimize online advertising strategies and campaign performance
• Stay current on Smartly’s platform and social advertising ecosystem to provide innovative solutions
• Develop vertical expertise and provide tailored strategies for specific industries
• Partner with leading social platforms to ensure best outcomes for customers