🛠 Tech Stack

💼 About This Role

You'll act as the central point of contact for HR, payroll, and benefits inquiries, providing responsive support to employees and the university community. You'll ensure accurate, high-quality service while escalating complex cases to the right teams. This role offers the chance to work remotely while making a direct impact on employee satisfaction.

🎯 What You'll Do

• Respond to inquiries on benefits, payroll, HR policies.
• Escalate complex cases to HR, Payroll, IT, or other departments.
• Maintain benefits enrollment processes and ensure compliance.
• Manage databases, spreadsheets, and documentation.

📋 Requirements

• High school diploma or equivalent required.
• 3+ years office or administrative experience with customer service.
• Proficiency in Microsoft Office (Word, Excel, database tools).
• Strong communication and attention to detail.

✨ Nice to Have

• Experience in HR, payroll, or higher education.
• Familiarity with Workday or ServiceNow.

🎁 Benefits & Perks

• 💰 Competitive hourly rate ~$39.13/hr.
• 🏥 Health, dental, vision coverage.
• 🌴 Paid time off and holiday benefits.
• 📈 Retirement savings options.
• 🎓 Professional development opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Reference check· 15 min