💼 About This Role

You'll join the customer care team at Plata Card, handling inquiries and issues to ensure a positive client experience. Your work will directly impact customer satisfaction and retention. You'll resolve complex cases and collaborate with cross-functional teams.

🎯 What You'll Do

• Respond to customer inquiries via phone and email
• Resolve billing and account issues
• Document interactions in CRM system
• Escalate complex cases to senior team

📋 Requirements

• 1-2 years of customer service experience
• Fluent Spanish and English
• High school diploma or equivalent
• Basic computer skills including CRM

✨ Nice to Have

• Call center experience
• Knowledge of financial products

🎁 Benefits & Perks

• 🏥 Health insurance
• 📅 Paid time off
• 🏢 Office perks

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week