Tech Stack

Description

You will act as a strategic advisor to MongoDB customers, driving retention and growth. Leveraging your technical and account management skills, you will lead cross-functional teams, de-escalate critical issues, and build customer success programs.

Requirements

• 7+ years in Customer Success, TAM, or similar customer-centric role for technical product
• 4+ years managing customer health and revenue for Forbes Global 2000 accounts
• Bilingual English and German
• Entrepreneurial mindset with ability to build new processes
• Background in advocating for customers

Responsibilities

• Act as strategic advisor on MongoDB best practices and technology strategy
• Identify and mitigate technical risks with custom remediation plans
• Facilitate resolution of high-stakes customer challenges
• Lead in-person executive business reviews for strategic customers
• Build and execute account plans to mitigate risk and drive growth