Tech Stack

Description

As a Floor Lead at Allbirds, you'll bring the brand to life by delivering exceptional in-store experiences, driving customer engagement, and executing daily operations. You will lead by example to ensure high-quality customer interactions, maintain visual standards, and support your team to achieve sales goals while fostering a respectful culture.

Requirements

• High School Diploma or GED.
• 2+ years experience in retail, direct customer sales and service, or hospitality preferred.
• 1+ years of retail management experience preferred.
• Excellent communication skills and good judgment.
• Strong organizational skills with ability to multitask and prioritize tasks.
• Basic understanding of retail math.
• Familiarity with POS systems and ability to learn new technical sales tools quickly.
• Ability to work flexible hours including weekends and holidays.
• Passionate about providing great customer experience.
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to diverse customer base.
• Able to work approximately 40 hours per week, including minimum one weekend day.
• Physical abilities: stand/walk for extended periods, reach overhead, bend, squat, kneel, carry products, lift up to 30 pounds, climb ladders, perform store maintenance duties, use iPads/computers/POS devices.

Responsibilities

• Deliver an exceptional customer experience and execute daily operations within the store.
• Provide all customers with a high quality and personalized in-store experience.
• Be a product and fit expert.
• Operate point-of-sale system.
• Clientele and drive loyalty member program to build relationships, support customer retention and increase traffic.
• Maintain store appearance, cleanliness, and organization.
• Complete opening and closing procedures.
• Uphold proper visual merchandising standards.
• Monitor stock levels, fill shelves, and ensure product is visible on the floor.
• Work the backroom for sendbacks, stock rearrangement, and transfers.
• Ensure compliance to policies and procedures.
• Delegate tasks to ambassadors to ensure productivity and shift goals are met.
• Fulfill Leader on Duty responsibilities.
• Give timely feedback on customer experience to impact store energy and KPI results.
• Ensure all team members understand shift goals and support them in achieving them.
• Model honest and effective communication.
• Promote a respectful and productive team culture by de-escalating and resolving conflict.
• Coach and encourage others to succeed by proactively offering expertise and assistance.