🛠 Tech Stack

💼 About This Role

You'll build and own a customer experience program for the world's largest prediction market. You'll serve as the connective tissue between advanced users and internal teams, resolving disputes and improving processes. This role has direct access to senior leadership and real latitude to shape strategy.

🎯 What You'll Do

• Own a portfolio of advanced users with proactive, relationship-first support
• Handle and resolve disputes around market resolution and order execution
• Design and operate the tiered support program with SLAs and Intercom
• Track and report on program health metrics like CSAT and resolution time

📋 Requirements

• 3-5 years in high-touch customer success or CX program management
• Solid understanding of DeFi including AMMs and on-chain mechanics
• Exceptional written communication under pressure
• Hands-on Intercom experience with segment and routing rules

✨ Nice to Have

• Familiarity with on-chain analytics tools
• Experience with regulated financial services platforms

🎁 Benefits & Perks

• 💰 Competitive salary & equity
• 🏖️ Unlimited PTO
• 🏥 Full Health, Vision, & Dental coverage
• 📈 401k match
• 💻 New MacBook Pro, big display, & accessories

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Scenario Interview· 60 min