🛠 Tech Stack

💼 About This Role

You'll own and execute the scaled customer experience across lifecycle, turning CX strategy into AI-powered programs. You'll drive VoC and journey mapping to improve engagement and value realization. This remote role offers hands-on project leadership in a fast-growing enterprise leader.

🎯 What You'll Do

• Design and optimize digital-first lifecycle programs using automation and orchestration
• Own and maintain customer journey maps across key lifecycle stages
• Manage Voice of the Customer program, synthesizing feedback into improvements
• Build communication calendars aligned with product launches and milestones

📋 Requirements

• 5+ years of experience in B2B SaaS customer success or customer experience roles
• 5+ years building digital-first, omni-channel programs
• Strong customer-facing copywriting skills
• Expertise with customer success and analytics tools like Gainsight, Salesforce, Tableau

✨ Nice to Have

• Experience leading complex cross-functional CX initiatives in matrix organizations
• Strong data analysis skills including segmentation and experimentation

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 🏆 Great Place to Work certified
• 📈 Growth in a high-growth company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Project Interview· 60 min