💼 About This Role

You'll drive software contract renewals for Kaseya's customer base, a leading AI-powered IT management company. Your core impact is increasing renewal rates and identifying upsell opportunities while collaborating with Account Management and Product teams. This role offers a chance to influence retention strategies in a high-growth environment.

🎯 What You'll Do

• Drive renewal conversations to increase retention and upsell opportunities.
• Work with Account Management to identify risk factors and ensure smooth renewals.
• Partner with General Managers and Product teams to share customer feedback.
• Maintain accurate renewal documentation and forecasts.

📋 Requirements

• 2+ years of experience in renewals, account management, or customer success.
• Direct experience managing software contract renewals.
• Experience driving retention outcomes in a B2B or SaaS environment.

✨ Nice to Have

• End-to-end management of subscription or contract renewals.
• Strong negotiation and relationship management skills.
• Experience with large and complex books of business.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation
• 📈 Growth opportunities
• 🏢 In-office collaboration

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min