🛠 Tech Stack

💼 About This Role

You'll lead a team building AI-powered customer support tools for SeatGeek's ticketing platform. Your work directly enhances fan outcomes and drives best-in-class support experiences.

🎯 What You'll Do

• Manage a team of backend, frontend, and AI engineers
• Own technical vision for core support tools and integrations
• Build and iterate tools to boost fan experience
• Perform code and architecture reviews

📋 Requirements

• 5+ years as an engineer writing code
• 2+ years as an engineering manager
• Proven track record leading teams to ship industry-leading UX
• Experience with customer support software at a marketplace

✨ Nice to Have

• Experience with custom support agent tools
• AI agent optimization experience
• Familiarity with our stack (Python, AWS, etc.)

🎁 Benefits & Perks

• 💰 Equity stake
• 🏖️ Unlimited PTO
• 🏠 WFH stipend
• 👨‍👩‍👧 Up to 16 weeks family leave
• 🏥 Health, vision, dental, life insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min