Tech Stack

Description

You will support the dispatch and technical support of installing and repairing GFiber services, including repair and maintenance of outside and inside plant. Your role involves troubleshooting complex service issues, coordinating multiple repair resources, and navigating customer interactions with professionalism.

Requirements

• 3 years experience in FTTH/GPON/XGS-PON network construction or large-scale fiber deployments
• 3 years experience managing relationships with contractors and vendors
• 3 years experience in GIS or equivalent mapping systems
• Ability to work non-standard hours including nights, weekends, and holidays
• Experience with field services dispatch in telecom or similar industry

Responsibilities

• Resolve complex issues by troubleshooting impacted residential and small business services
• Coordinates multiple repair and maintenance resources for Outside Plant (OSP) on concurrent incidents
• Coordinate install fulfillment dispatch including route optimization and handling calls from technicians
• Navigate complex customer interactions with exceptional client service and professionalism
• Maintain proficiency with service support software such as Salesforce FSL, Oracle OFSC, and GIS mapping