🛠 Tech Stack

💼 About This Role

You'll be a trusted technical advisor to customers, owning the customer experience from first touch to full resolution. You'll work alongside Product, Engineering, and Customer Success to make every interaction exceptional. This high-impact role reports into the Customer Experience team, underscoring support as a strategic function.

🎯 What You'll Do

• Serve as primary technical resource for customer inquiries
• Apply structured troubleshooting to diagnose complex issues
• Triage and drive tickets to resolution with urgency
• Identify and escalate bugs with thorough reproduction steps
• Build and maintain internal knowledge base using KCS

📋 Requirements

• 4+ years in technical support or customer-facing engineering
• Solid experience with Kubernetes and cloud-native technologies
• Strong systematic troubleshooting methodology
• Excellent written and verbal communication skills

✨ Nice to Have

• Hands-on experience with Upbound and/or Crossplane
• Familiarity with KCS methodology
• Experience building agentic tooling or support automations

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 💰 Competitive salary and equity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min