🛠 Tech Stack

💼 About This Role

You'll lead strategic customer success for enterprise clients in the Middle East, driving growth and retention of a diverse portfolio. You'll act as a trusted advisor, leveraging data and insights to deliver exceptional post-sale experiences and maximize lifetime value.

🎯 What You'll Do

• Act as strategic partner to enterprise accounts, focusing on long-term partnerships
• Grow customer lifetime value via upsell/cross-sell and churn reduction
• Own entire post-sale journey including onboarding, analysis, and strategy
• Drive renewal and upsell negotiations to improve retention and expansion

📋 Requirements

• 5+ years of enterprise customer success relationship management in B2B SaaS
• Proven ability to manage revenue KPIs like renewal rate and upsell
• Strong analytical skills with experience in data tools and CRM
• Fluency in English and Arabic

✨ Nice to Have

• Experience with Salesforce and Gainsight
• Understanding of beauty and apparel verticals
• Ability to travel for customer visits

🎁 Benefits & Perks

• 🌍 Remote work from anywhere
• 🚀 High-impact role in a fast-growing company
• 📈 Career growth opportunities in innovative tech

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min