🛠 Tech Stack

💼 About This Role

You'll join Handshake to provide Tier 2/3 IT support and scale operations for a fast-growing AI data business. You'll own the employee technology experience and help build automated, efficient systems for onboarding, identity management, and security compliance.

🎯 What You'll Do

• Provide Tier 2/3 support across hardware, SaaS apps, and identity systems
• Improve onboarding/offboarding workflows and automate processes
• Manage identity and access management platforms like Okta and Google Workspace
• Administer endpoint management tools such as Jamf or Intune

📋 Requirements

• 5+ years of IT support experience in a startup or high-growth environment
• Experience supporting both macOS and Windows
• Hands-on experience with Google Workspace, Slack, and Okta
• Experience with endpoint management tools like Jamf or Intune

✨ Nice to Have

• Basic scripting or automation skills (PowerShell, Bash)
• Experience with ITSM systems like Jira or ServiceNow
• Background in cloud-first environments

🎁 Benefits & Perks

• 🎯 Equity in a fast-growing company
• 💰 401(k) match and financial coaching
• 🍼 Paid parental leave and fertility benefits
• 💝 Wellness stipend and mental health support
• 📚 $2,000 learning stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min