💼 About This Role

You'll be the voice of Tilt for buyers and sellers, handling orders, returns, and onboarding to build trust. You'll shape policies and help content that reduce future contacts and raise the bar for everyone. This role offers rapid growth and visible impact on a product used by millions.

🎯 What You'll Do

• Resolve marketplace questions via chat and email
• Own a slice of queue like shipping or refunds
• Spot patterns and create process improvements
• Turn tricky situations into positive outcomes

📋 Requirements

• Outstanding written English communication
• Excellent customer judgment and empathy
• Ownership mindset and proactive communication
• Marketplace-savvy or eager to learn fast

✨ Nice to Have

• Experience with marketplace platforms
• Familiarity with Zendesk or similar tools

🎁 Benefits & Perks

• 🏖️ 29 days off plus UK bank holidays
• 🎂 Birthday off
• 📈 Share options

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Take-home exercise· 1 hour