Description

You will lead a team of Technical Account Managers, driving excellence and scalable processes to ensure customer success. You'll focus on team performance, cross-functional collaboration, and data-led improvements to support enterprise customers.

Requirements

• Experience leading technical account management or similar teams
• Data-driven approach to decision-making and process optimization
• Ability to influence cross-functional teams
• Strong focus on career development and mentorship
• Experience in hyper-growth or SaaS environment

Responsibilities

• Hire, develop, and lead an inclusive, high-performing team
• Establish coaching rhythm and clear performance benchmarks
• Develop AI-assisted workflows for technical health checks and account reviews
• Partner with Sales, Product, and Customer Success to drive service improvements
• Serve as primary escalation point for high-priority enterprise accounts