🛠 Tech Stack

💼 About This Role

You'll lead the technical delivery process for cloud-based solutions, ensuring successful implementation from discussions to go-live. You'll act as a subject matter expert on Zendesk for Contact Center, guiding clients to deploy solutions that align with business goals. This remote role offers a balance of technical work and customer interaction.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center.
• Lead design and configuration workshops to produce Technical Design Documents.
• Configure services and deploy resources in customer AWS accounts.
• Collaborate with cross-functional teams during development and go-live phases.

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Proven experience implementing and supporting AWS environments.

✨ Nice to Have

• Experience integrating various contact center solutions.
• Skilled in automating deployments and improving operational efficiency.

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote work option.
• ⚖️ Work-life balance culture.
• 🤝 Community initiatives via Social Impact team.
• 🌍 Diversity and inclusion investment.
• 📈 Professional growth and development support.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min