Description

You'll own customer-facing incident management across all product verticals, building unified standards for detection, communication, compensation, and post-incident learning to improve customer experience.

Responsibilities

• Build a unified incident management standard across all product verticals
• Own end-to-end customer communication during incidents
• Design a structured compensation framework for incident impact
• Develop customer-impact analytics and early-warning metrics
• Establish a full post-incident lifecycle with blameless retrospectives