🛠 Tech Stack

💼 About This Role

You'll lead retention marketing for a fast-growing digital insurance platform, owning multi-channel campaigns and automated customer journeys to drive loyalty and revenue. Your core impact is optimizing the full lifecycle from quote to renewal.

🎯 What You'll Do

• Manage multi-channel retention campaigns (Email, SMS, Push, In-App).
• Design automated customer journeys for key segments.
• Run experiments on campaign components to maximize conversion.
• Develop cross-sell strategies and manage loyalty partner relationships.

📋 Requirements

• 2+ years hands-on experience in CRM or retention marketing.
• Proficiency in Excel and Google Analytics for campaign data interpretation.
• Deep experience with modern CRM platforms like Braze or Salesforce Marketing Cloud.
• Strong grasp of mobile app ecosystems (Push, In-App, deep linking).

✨ Nice to Have

• Familiarity with Growth framework (AARRR).
• Experience in technology, e-commerce, or high-volume subscription business.

🎁 Benefits & Perks

• 🏖️ Hybrid work setup in Malaysia
• 💰 Competitive remuneration
• 🚀 Opportunities to scale impact across the business

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min